All posts by Jonno

About Jonno

I am passionate about digital marketing and digital strategy. During the day, Jonathan fulfills the role as Head of Digital Marketing for HKLM. My work at HKLM includes strategy conceptualization, focusing on the alignment of digital marketing to business strategy as well as assisting HKLM's clients on fulfilling their digital objectives. I am also the author of Internet Marketing for Entrepreneurs, a 50 000 word body of work which touches on the subtleties of digital marketing which are often overlooked.

The Real McCoy: Cry the internal brand

As neither political analyst nor commentator, I approach this space with caution — yet with equal passion and rigour — on the subject of the South African internal brand at such a tumultuous time in our young democracy. This column preparation coincides with two rating-agency downgrades following the dismissal of our minister of finance and the inexplicable midnight cabinet reshuffle announced by President Jacob Zuma, resulting in an unprecedented move by a diverse spectrum of South Africans and civil society to march upon our very president and demand his resignation in order to save the country.... Read On

Use your second chance properly

I’ve always held the view that we all make mistakes, and perfect delivery each time is damn hard. My maxim, however, has been that, when you screw up, how you respond to the mistake or customer’s complaint does matter and may make the difference. If you get a second chance, then use it well in dealing with a complaint or addressing the product or service malfunction. Customer service 101, I guess.... Read On

Digital Darwinism and the Post-Digital Era of Branding

Digital Darwinism is when technology and the expectations of the consumer outpace the ability of the business to respond. It’s survival of the fittest; where the fittest are those most able to respond to their stakeholders wants and needs on the platforms and channels they are most comfortable with!... Read On

Forget Omnichannel; Brands and Data are Omnipresent

Much has been said recently about a digitally lead brand. Which is excellent. We need to evolve our thinking from a world where a brand is something that happens to you; to a far more accurate world where a brand is certainly still part of the experience, but is now more of a facilitator of the experience rather than the owner of it.... Read On

Can entrepreneurs culture culture?

I used to think that a corporate culture was last on the list of things that a business owner or entrepreneur needed to concern themselves with. It was something that just happened. It was a soft metric that was a lag indicator on the balanced scorecard of the business. Today however my opinion has changed.... Read On